Return Policy

It would be great to be able to touch & feel your items online! Alas, you can’t, and you may want to return an item after you receive it.

If you want to return an item because of the yarn texture or colour, phone us at (450)744-1949 or click here.

Conditions for returning items

  • You must call us within 7 days of receipt of goods
  • You must return the item(s) within 10 days of receipt of our return label.
  • You must return the whole quantity of the item ordered
  • Item must be in its original condition

Once we receive the return, we will give you a merchandise credit for your account.

Your merchandise credit can be applied against future purchases upon request.

Exceptions

  • No returns on knitting needles, books, crochet hooks or patterns
  • No returns of yarn that has been wound into balls or cakes.
  • No returns on sale items – only full price purchases.

Have we made an error filling your order?

So sorry! Call us (450)744-1949 and we will arrange to correct our error as soon as possible.

Packaging was damaged in transit?

Send us a photo of the package by email at jyblouin@purelaineetc.com and we will contact you in short order.

pure laine etc.
341 rue Principale #101
Saint-Sauveur, QC
450.744.1949